Wrong or damaged items
Keep the product and its packaging. Record the issue with photos and send the order number, product name and a clear description to the team.
Order support
Returns and order enquiries
Contact DecentStore about an issue with your order before sending an item back. The team needs your order details to confirm the applicable return or resolution arrangements.
Before returning an item
Confirm eligibility, the return destination and any agreed delivery arrangements with the store. This page does not specify a fixed return window or promise a refund for every request.
Ask before purchasing
If a particular size, colour, model or specification matters, ask the team to confirm it before ordering. Check the selected option and quantity at checkout.
Contact order support
Contact DecentStore with the order number and item details so the team can review the request.
Need help choosing stationery or checking an order? Continue browsing the catalog or contact DecentStore with your product link or order number.